Risk Management FAQ Page

How to Use the Risk Management Web Site: FAQs

How are these pages organized?
The Risk Management portion of this web site is divided into six sections.
This Home Page is an introduction to our department.
Section 2 is Risk Management Scope of Services, which provides an overview of services available to CHI members.
Section 3 lists Best Practices in Risk Management. At this time, we have comprehensive guidelines for a Risk Management program and High Risk Perinatal Services. Others will be added as developed.
Section 4 focuses on Risk Management Education. This page includes the education calendar and resources available by subject matter. The education materials for the current year will be found following the calendar, and then merged into the appropriate topic at the end of the year.
Section 5 is Publications. This page gives you access to Advisories, the quarterly Optimal Review, and our popular electronic newsletter, Risk Management Filter. Archived publications can also be found here.
Section 6 has lists of Risk Management Links to other sites that might further your research and education needs.

How do I find all the information on one topic?
Depending on the topic, you can either go to the pages on Best Practices and Risk Management Education, or you can type in the topic in the search bar.

How does the search bar work on this web site?
This search bar works best if you type in a very specific topic, for example, “pitocin”. If you want to know what education is coming up, and you type in the word “education”, you will get a lot of references to articles about our company. It is better to go directly to the Risk Management Education page for information on upcoming programs and handouts for current offerings.

What resources are available for me to borrow?
There are many training tools available to check out, including recordings of past audio programs, CD ROMs with PowerPoints and handouts, books, and train-the-trainer kits. We are gradually adding these resources to the web site. If you cannot find what you need under a specific topic, please contact the Education Specialist, mmastromattei@optimahealthcare.com, for additional help.

How current is the information you are providing?
Information provided is based on our best efforts to identify best practices for the specific topic. Most materials are updated routinely and are no more than 5 years old. There are some resources that don’t “date”, meaning the principles and guidelines apply in today’s world and the material is considered a valuable resource. A good example is with many of our archived publications. If you feel resources or recommendations are questionable, please direct your concern to sturner@optimahealthcare.com, 916-772-5106.

I’m also responsible for managing claims. Where can I get help?
Go to the Claims Management page, or you can call the Claims Department directly at 949-794-0060.

What if I have trouble printing?
Documents loaded to this site are being transitioned into pdf format. If you are having problems with printing a pdf document, please contact your IT department at your facility. If you are trying to print a document not yet converted to pdf, please contact jsula@optimahealthcare.com and she can email the document to you.

How do I get help if I cannot find what I am looking for on these pages?
Please contact your designated Risk Management consultant. If not available, contact sturner@optimahealthcare.com, 916-772-5106.