Vision Statement

“To Make a Positive Difference in Health Care”

Optima Values

Many organizations talk about values; at Optima, our employees live the values. Each and every member of the Optima team believes in the importance of our core values and what each value actually means – we share these with our clarifying statements.

CLIENT-CENTERED

We believe in our clients.
We do what is right for the client by avoiding profit center conflicts.
We do what is right for the client by using good judgment in our decision making, even when it might mean refusing the client’s request.
We give clients a good, fair deal. We believe great client relationships take time and do not try to maximize short-term profits at the expense of building those enduring relationships.
We always look for ways to make it easier to do business with us.
We assume responsibility for communicating regularly with our clients.
We remember to say thank you.

TRUST

We are transparent, candid, and keep our word.
We know where we stand in terms of our individual performance and the company’s overall performance.
We believe our Board, our managers, and our peers are committed to the success of the individual as well as the company.
We want our clients to know we will do the right thing because of who we are.

INTEGRITY

We tell the truth with respect and courtesy.
We take responsibility for past actions, admit mistakes, and fix them.
We abide by the laws of our country, industry, and company in both letter and spirit.
We play to win the right way, by the rules.
We put forth ideas to stimulate real debate.
We give credit where credit is due.

HONESTY

We express ourselves with frankness.
We communicate in a straightforward manner.
We share comments, information or differing opinions when relevant to the moment.

RESPECT

We follow the golden rule and treat others like we would like to be treated.
We strive to learn and honor the client’s perspective.